WSCC Service Updates

WSCC’s Iqaluit and Yellowknife office are closed to in-person services. WSCC employees continue to work remotely. Call 1 (800) 661-0792 to be directed to a service provider. To report a serious workplace incident, visit WSCC Connect.

WSCC Service Updates

WSCC’s Yellowknife office is closed for in-person services effective September 9, 2021.  Our Iqaluit and Inuvik offices are open with health and safety measures in place. Clients are encouraged to book an appointment before visiting. 

Our regular office reception hours are Monday to Friday, local time: Yellowknife (currently closed for in-person visits), 8:30 am to 5:00 pm (closed 12:00 to 1:00 pm); when we resume in-person services, 8:00 am to 4:00 pm (closed 12:00 to 1:00 pm); Iqaluit, 8:30 am to 4:30 pm (closed 12:00 to 1:00 pm); Inuvik, 8:30 am to 5:00 pm (closed 1:00 to 2:00 pm).

The WSCC is working with our partners and adapting our services to ensure we are continuing to meet the needs of workers, employers and healthcare providers in the Northwest Territories and Nunavut. All service updates will be posted here as soon they become available.

We are asking all employers and workers to closely follow the advice of our Chief Public Health Officers (CPHO), and national public health guidance, regardless of whether or not there have been positive cases of COVID-19 (Corona virus) confirmed in your community. Make decisions based on the most current information related to testing, prevention techniques, business closures, essential services, self-isolation, social (physical) distancing and travel.

Information for Employers

It is the responsibility of all employers to ensure a healthy and safe workplace under the Safety Act and OHS Regulations. That responsibility has not changed.

Employers must take all necessary precautions to minimize the risks of COVID-19 transmission and have a plan in place to keep workers, customers and clients safe.

Check here for employer workplace safety guidance for reopening and resources to help with COVID-19 safety planning.

Employers do not need WSCC approval to reopen. However, they must keep all safety plans up-to-date and be able to present it if asked to do so by WSCC Inspectors.

To have an OHS Inspector assist you with completing your exposure control plan or your workplace risk assessment, please email or

Employer Payroll Assessments – Employer Assessment Payments can be submitted through WSCC Connect. For an online guide please visit our WSCC Connect Help Desk. If you require further assistance, email our Employer Services team.

Assessment Payments: Update to Automatic Payments by Credit Card – Starting January 1, 2021, automatic payments by credit card will be reactivated. You can update your credit card information in WSCC Connect, including the set-up of automated payments, starting December 1, 2020. The legislated penalty of 2% per month on overdue balances is in effect after October 1, 2020.

How can I change my payroll estimate? - Payroll estimates can be submitted or changed online through WSCC Connect. For an online guide please visit our WSCC Connect Help Desk. If you require further assistance, email our Employer Services team.

Information for Claimants

Compensation payments to injured workers will continue as scheduled. We encourage those receiving payments by cheque to sign up for Electronic Fund Transfer (EFT). Please complete our online form and contact your case manager if you wish to do so.

Information for Workers

Reporting Unsafe Work - WSCC responds to all reports of unsafe work; however, we recommend submitting the report online through WSCC Connect. If a critical incident is reported, WSCC will conduct a risk assessment to determine if an Inspector is required on the ground or if alternatively, we can provide guidance from a distance.

Making a Claim related to COVID-19 - While most cases of communicable diseases are as a result of daily activities and interactions with people, if you believe that you contracted COVID-19 as a direct result of your employment, please contact 1-800-661-0792, or email our Claims Department with a completed Worker's Report of Injury. WSCC will determine whether the claim is related to work, and if so, what benefits will be provided based on that unique circumstance.

Ergonomics - Remember that your health and safety is important no matter what your workplace looks like. If you are now working from home, we encourage you to consider the ergonomics of your workspace. Check out this guide for completing a self-ergonomic assessment.

Information for Health Care Suppliers and Vendors

Electronic Payments - To avoid delays in receiving payments, WSCC encourages all vendors to take advantage of the Electronic Funds Transfer (EFT) option. EFT allows for timely direct payments, and reduces environmental impact. Contact us at (867) 920-3888 or email our Finance Department to request the Electronic Fund Transfer form. You can also download this online form.

The WSCC will provide updates as the situation develops. If you have questions or concerns, contact the WSCC in the NWT at (867) 920-3888, toll-free (800) 661-0792 or in Nunavut at (867) 979-8500, toll-free (877) 404-4407, 8:30 to 5:00 pm local time.