Service Standards

The WSCC is committed to service excellence. Honouring our commitments and being efficient and service focused are core parts of our organization’s values. Our service standards outline our delivery targets and let you know what to expect when you work with us.

Your feedback is important to us. We take our service standards seriously and our feedback email is monitored by the President. If you feel we did not meet a service standard, please contact us:

Phone: 867-920-3888
Toll-Free: 1-800-661-0792
Feedback email


General Organization Delivery Target
Respond to voice mail and email messages 24 hours
Respond to fax and mail inquiries 5 business days
Award RFP 30 business days from RFP close date
Award Tenders 10 business days from Tender close date
Respond to file disclosure requests 10 business days
Employer Services Delivery Target
Register/reactivate new employer accounts 5 business days
Issue employer clearances (final clearance) 3 business days
Claims Services Delivery Target
Accept or deny no time loss and non-complex time loss claims 15 business days from registration date
Issue initial letter to a claimant after an accepted claim 5 business days
Reimburse claimant expenses (i.e. prescriptions) 10 business days
Prevention Services Delivery Target
Resolve reports of unsafe work 3 business days
Issue inspection reports 5 business days after inspection
Issue Mine Health & Safety Acts approvals and Permits (exploration programs, mine design and construction, closure and abandonment)  10 business days minimum, to 6 months maximum (pending evaluation complexity)
Process application to write mining supervisor exam 5 business days
Issue permit for diesel engines underground 3 business days
Issue permit for explosive magazines, underground fuel storage tanks, raise climbers, elevators, and shaft conveyances 5 business days
Issue Hazard Alert for serious workplace incidents and injuries 7 business days
Respond to asbestos projects 10 business days
Review Committee Delivery Target
Communicate Review Committee decision 50 business days from  registration date (does not include deferral days)